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We're excited about your interest in PowerX! PowerX products are available in the United States and Canada for purchase exclusively through our website. If you reside outside of the US and Canada, please contact us directly so we can explore your purchasing options. 

Purchases outside the US are not guaranteed and may require additional shipping and handling fees.

Where is PowerX available for purchase?

We understand that after extensive troubleshooting or multiple replacements, things may not go as expected, and you may wish to return your devices. We've got you covered for up to 120 days from the day of receipt to return your unit(s) for a refund. 
Please note:  shipping and handling fees are no longer covered by PowerX, and restocking fees may be assessed.
For a full refund, all returns must be in good working condition and include all items that were delivered to you, including the product packaging. Any damage caused to devices that are not from a defect in craftsmanship will not be accepted for a refund. 
At our discretion, we may charge you a restocking fee not to exceed $9 (Nine Dollars) USD for missing items such as cables, manuals, sensors, power adapters, or items that we determine are damaged or require service; this includes packaging. 

If your return is accepted within the return period, we will refund your purchase price less any applicable restocking fees not to exceed $9 (Nine Dollars) USD.
Shipping and handling are to be paid for by the customer.

If directed by support, please complete a return request to begin a return.
Please follow the RMA request form’s instructions carefully. 
You must provide us with your tracking number once the item has been shipped. Failure to do so will cause a delay in processing your return.
Any forms submitted that are not reported to support will not be accepted for a return.

Once we have received your return, our returns team will inspect the devices for any damage or missing items. After the inspection is complete, we will process your refund minus any applicable restocking fees. Please allow 14 - 20 days for your return to be processed by the team and for a refund to be issued.

What is your return and refund policy?

PowerX Pro offers solutions for multi-family, single-family, residential and commercial properties. You can read more about PowerX Pro by visiting https://pro.powerx.co/?view=pro

 If you would like to speak with our PowerX Pro team, please contact us via chat or email.

Can I install PowerX on a commercial property?

If you're a plumber, electrician, or reseller in the US or Canada, we'd love to work with you. Please visit the PowerX Reseller Form to get started! 

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