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Order, Billing, & Shipping

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Return Policy For Purchases Through Website

We understand that after extensive troubleshooting or multiple replacements, things may not go as expected, and you may wish to return your devices. We've got you covered for up to 120 days from the day of receipt to return your unit(s) for a refund.

Exchanges For Purchases Through Website

We strive to ensure every one of our customers has a fantastic product experience. Our units come with a One (1) Year Limited Warranty against manufacturing defects, which we will attempt to repair or replace the affected device. If directed to by su

Return and Exchanges for Kickstarter/Indiegogo Backers

If your devices were purchased through Kickstarter or Ingiegogo, your pledge funds have been used to manufacture your devices. At this time, we will not be issuing returns or refunds for pledges that have already been delivered. For more information,

One (1) Year Limited Warranty

POWERX ONE (1) YEAR LIMITED WARRANTY PowerX warrants its product(s) to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling

Purchase & Order Status

Once placed, you will receive an order confirmation email within 24 - 48 business hours with your tracking information. If you have misplaced that email or have not received it yet and it has been over 48 business hours, please reach out to support

I forgot to apply my promo code.

Unfortunately, since orders are processed almost immediately promotional/promo codes can't be added after an order has been placed or applied to a previous purchase.

I need to make changes to my order.

Please contact us immediately for any requests to change or cancel your recently placed order. Based on the status of your order, we will make every effort to assist with your request. Support can be reached by Text, Email, or Chat (availability

Can I cancel my order?

When you submit an order through our checkout page, it begins to process and in most cases can’t be changed or canceled. If an item on your order has been back-ordered or delayed and you would like to make changes, please contact us as soon as

Where is PowerX available for purchase and shipping?

We're excited about your interest in PowerX! PowerX products are available in the United States and Canada for purchase exclusively through our website. If you reside outside of the US and Canada, please reach out to us directly so we can explore

What shipping options are available?

All orders placed will be delivered via Ground Services determined by our warehouse team. For international orders, delivery is through by DHL eCommerce.

International Shipments from the US

Rates are calculated at checkout based on live rates from our shipping partners and product weight information. Please note that shipment tracking information is limited, and we cannot always guarantee an exact delivery date on International deliveri

How long does it take for my order to be shipped?

Currently, we are not experiencing any delays. We aim to process orders immediately and have the warehouse dispatch your order within 24 - 48 business hours. Once dispatched, you will receive an automated e-mail containing tracking information.All or