Updated 01/13/2023. After extensive troubleshooting or multiple replacements, we understand that things may not go as expected, and you may wish to return your devices. We've got you covered for up to 90 days from the day of receipt to return your un
We strive to ensure every one of our customers has a fantastic product experience. Our units come with a One (1) Year Limited Warranty against manufacturing defects, which we will attempt to repair or replace the affected device. If directed to by su
If your devices were purchased through Kickstarter or Ingiegogo, your pledge funds have been used to manufacture your devices. At this time, we will not be issuing returns or refunds for pledges that have already been delivered. For more information,
POWERX ONE (1) YEAR LIMITED WARRANTY PowerX warrants its product(s) to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling
Once placed, you will receive an order confirmation email within 24 - 48 business hours with your tracking information. If you have misplaced that email or have not received it yet and it has been over 48 business hours, please reach out to support
Unfortunately, since orders are processed almost immediately promotional/promo codes can't be added after an order has been placed or applied to a previous purchase.
Please contact us immediately for any requests to change or cancel your recently placed order. Based on the status of your order, we will make every effort to assist with your request. Support can be reached by Text, Email, or Chat (availability
When you submit an order through our checkout page, it begins to process and in most cases can’t be changed or canceled. If an item on your order has been back-ordered or delayed and you would like to make changes, please contact us as soon as
We're excited about your interest in PowerX! PowerX products are available in the United States and Canada for purchase exclusively through our website. If you reside outside of the US and Canada, please reach out to us directly so we can explore
All orders placed will be delivered via Ground Services determined by our warehouse team. For international orders, delivery is through by DHL eCommerce.
Rates are calculated at checkout based on live rates from our shipping partners and product weight information. Please note that shipment tracking information is limited, and we cannot always guarantee an exact delivery date on International deliveri
Currently, we are not experiencing any delays. We aim to process orders immediately and have the warehouse dispatch your order within 24 - 48 business hours. Once dispatched, you will receive an automated e-mail containing tracking information.All or