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Order, Billing, & Shipping

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One (1) Year Limited Warranty

POWERX ONE (1) YEAR LIMITED WARRANTY PowerX warrants its product(s) to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling

Returns and Refund Policy

PowerX Refund policy We strive to make sure every single one of our customers has an amazing experience with our products. Our units come with a One (1) Year Limited Warranty against any manufacturing defects which gives you peace of mind knowing we

Purchase & Order Status

Once placed, you will receive an order confirmation email within 24 - 48 business hours with your tracking information. If you have misplaced that email or have not received it yet and it has been over 48 business hours, please reach out to support

I forgot to apply my promo code.

Unfortunately, since orders are processed almost immediately promotional/promo codes can't be added after an order has been placed or applied to a previous purchase.

I need to make changes to my order.

Please contact us immediately for any requests to change or cancel your recently placed order. Based on the status of your order, we will make every effort to assist with your request. Support can be reached by Text, Email, or Chat (availability

Can I cancel my order?

When you submit an order through our checkout page, it begins to process and in most cases can’t be changed or canceled. If an item on your order has been back-ordered or delayed and you would like to make changes, please contact us as soon as

Where is PowerX available for purchase and shipping?

We're excited about your interest in PowerX! PowerX products are available in the United States and Canada for purchase exclusively through our website. If you reside outside of the US and Canada, please reach out to us directly so we can explore

What shipping options are available?

All orders placed will be delivered via Ground Services determined by our warehouse team. For international orders, delivery is through by DHL eCommerce.

International Shipments from the US

Rates are calculated at checkout based on live rates from our shipping partners and product weight information. Please note that shipment tracking information is limited, and we cannot always guarantee an exact delivery date on International deliveri

How long does it take for my order to be shipped?

Currently, we are not experiencing any delays. We aim to process orders immediately and have the warehouse dispatch your order within 24 - 48 business hours. Once dispatched, you will receive an automated e-mail containing tracking information.All or