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Exchanges For Purchases Through WebsiteUpdated 7 months ago

We strive to ensure every one of our customers has a fantastic product experience. Our units come with a One (1) Year Limited Warranty against manufacturing defects, which we will attempt to repair or replace the affected device.

  • We are no longer providing advanced exchanges.
  • We will provide a prepaid shipping label for approved device exchanges under the One (1) Year Limited Warranty.
  • All returns must be in good working condition (unless covered under the warranty) and include all delivered items and product packaging. 
  • At our discretion, we may charge you a restocking fee not to exceed NINE ($9) DOLLARS USD for missing items such as cables, manuals, sensors, power adapters, or items that we determine are damaged or require service; this includes packaging.

If directed to by support:

  1. Complete the supplied RMA form.
  2. Please follow the RMA request form’s instructions carefully. 
  3. Once your request has been submitted, a return label will be emailed to you within 24 - 48 hours.
  4. Please pack all items in your return (cables, manuals, and the power adapter) and use the shipping label to send your package to us. 
  5. Once your package has been received and inspected by our return warehouse, we will process your replacement within 24-48 hours.

Any forms submitted that are not reported to support will not be accepted for exchange and may delay your request.

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