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My hub will not connect to wifi.Updated 7 months ago

iOS Users:  We are aware that some iOS users may run into trouble adding their hub after scanning the QR code. Engineering is aware of the issue and is actively investigating. A fix will be issued soon. We apologize for the inconvenience. If you have an Android device available, you can continue to set up your hub.

Basic Troubleshooting

  • Make sure your phone is connected to the 2.4 GHz wifi network.
  • Check and install any phone updates and app updates.

You may need to reset your hub to factory settings.

  • Original Firmware
    1. Press and hold the reset button down until the LED turns purple.
    2. Release the reset button, then press and hold until the LED turns off. Once it is off, immediately releases the reset button. Allow the hub to reboot and start flashing.
    3. Power cycle the hub by unplugging it for 15 seconds, then plug it back in.
    4. Add hub again. (force close the app to restart the setup process)
  • Latest Firmware
    1. Press and hold the reset button for 20 seconds, allowing the hub to reboot.
    2. When the LED is flashing white (sometimes looks like a light green), power cycle the hub by unplugging it for about 15 seconds, then power it back on.
    3. Attempt to add the hub to the app again. (force close the app to restart the setup process if needed.)

If you continue to have trouble and have an iPhone check the following settings:

  1. Go to the settings app.
  2. Scroll down and tap on "PowerX."
  3. Make sure the Location is set to "Always."
  4. Make sure Local Network" is turned on. This step is critical. If you do not see this option and did not receive a pop-up in the app, please reinstall the app. Note: The PowerX App has not been tested on any Beta version of iOS unreleased to the public at this time. If you have a device on Apple's Beta software, please try adding the hub with another device running the latest public release of iOS.
  5. Set the camera to "on" (this allows you to scan the QR code for setup.)

If those steps do not work, please contact support.

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