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My temperature data is not updating.

If you notice that your water heater temperatures are wrong, try the following troubleshooting steps:


Check to make sure the temperature sensors are installed correctly. 

The temperature cable should be inserted next to the USB port. 


The male connector on the temperature cable has tabs; ensure the tabs are facing the back of the sensor when inserting the connector. 

Restart the sensor. Reseat the batteries for the sensor or unplug the sensor from the USB power for about 30 seconds, then plug it back in.


If you continue to have trouble, please reach out to support. 

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