PowerX support is available by email, text, chat, and social media.

PowerX Support is available 
Mon-Sun 9 AM - 6 PM EST

Home

PowerX

<p>The LEDs can tell you a lot about your sensor and where to start troubleshooting if you notice anything wrong. If you see a different colored light or pattern that is not in this document, please reach out to us to troubleshoot together.</p><table id="isPasted"><thead><tr><th>LED Status</th><th>Information</th><th>Troubleshooting</th><th><br></th></tr></thead><tbody><tr><td>White Flashing LED (sometimes looks light green)</td><td>Hub ready to be set up. Waiting for the wifi network information.</td><td>Add hub to profile through PowerX App.</td><td><br></td></tr><tr><td>White Solid LED</td><td>Hub accepted wifi information, connecting to wifi.</td><td>NA</td><td><br></td></tr><tr><td>Green LED Solid</td><td>Hub is connected to a wifi network. Waiting to connect to PowerX Servers.</td><td>NA</td><td><br></td></tr><tr><td>Solid Blue LED</td><td>Hub is connected to PowerX Servers</td><td>NA</td><td><br></td></tr><tr><td>Red Solid LED</td><td>Disconnected from PowerX servers.</td><td>Power Cycle the hub.</td><td><br></td></tr><tr><td style="null">Flashing Dark Green LED</td><td style="null">Hub is updating, or a sensor is being updated.</td><td style="null"><br></td><td style="null"><br></td></tr></tbody></table>

The LEDs can tell you a lot about your sensor and where to start troubleshooting if you notice anything wrong. If you see a different colored light or pattern that is not in this document, please reach out to us to troubleshoot together. Please note:

What do the LED lights mean on my hub?

PowerX Hub

PowerX Electricity Installation Guide

Can I install PowerX Electricity myself?

How does PowerX Electricity Work?

I have multiple electricity panels, will PowerX Electricity work?

Do I require any additional hardware apart from what comes with the PowerX Electricity Sensor?

Will my PowerX Electricity work with solar panels?

How long does it take for PowerX to detect my devices?

How accurate is PowerX Electricity in finding devices?

My PowerX Electricity won’t power on, why?

I have sub panels electrical panels, what should I do?

My electricity sensor is not showing any usage

I have breakers that are over 50 amps what can I do?

What do the LED lights on my electricity sensor mean?

PowerX Electricity - Tech Specs

PowerX Electricity

Installation Tips

PowerX Water Installation Guide

Can I install PowerX Water sensor myself?

What size and type of pipe is the PowerX Water compatible with?

Will this device shut my water valve off in case of a leak?

My PowerX Water unit will not power on. Why?

(Re)Calibrating Your PowerX Water Sensor

The water sensor does not show data in the app or the ultrasonic sensor is flashing on and off.

How does PowerX Water work?

What do the LED lights mean on my water sensor?

PowerX Water - Tech Specs

PowerX Water

PowerX Water Heater Installation Guides

Can I install PowerX Water Heater myself?

Will the PowerX Water Heater | Electric work with my water heater tank?

How to install the PowerX Tankless Water Heater sensor

Do I require any additional hardware apart from what comes with the PowerX Heater?

My PowerX Water Heater Unit won’t power on, why?

Does PowerX Water Heater require maintenance?

Tank Settings

My temperature data is not updating.

How to connect the Gas Valve Connection Cable

How does PowerX Water Heater Electric or Gas Work?

My temperatures are different compared to the readings from another thermometer.

What do the LED lights mean on my water heater sensor?

PowerX Water Heater - Tech Specs

PowerX Water Heater

Setting up your PowerX Hub

My hub will not connect to wifi.

I can't add my hub. The app says it already exists.

How do I turn on the Ethernet port?

Why do I need a hub?

How much data does the PowerX hub consume?

What is the minimum data speed required for the PowerX hub?

What is the PowerX Suite?

PowerX Suite

PowerX Mobile App Requirements

Can I have multiple sensors on one account?

How do I export my data?

Which APIs are compatible with PowerX?

How can I access the PowerX App or Web Portal Dashboard?

How can I delete my account?

If I delete my account, what happens to my data?

If the PowerX app keeps logging you out, or you can't log back into your PowerX app.

Keeping usage between properties seperated

PowerX App

What is PowerX?

Why should I use PowerX?

How do I get alerted on leaks?

How does PowerX classify leaks?

Is it possible to get false alerts?

Can I get false leak alerts?

How does PowerX calculate my carbon emissions reductions?

Essential PowerX Features

Return Policy For Purchases Through Website

Exchanges For Purchases Through Website

Return and Exchanges for Kickstarter/Indiegogo Backers

One (1) Year Limited Warranty

Purchase & Order Status

I forgot to apply my promo code.

I need to make changes to my order.

Can I cancel my order?

Where is PowerX available for purchase and shipping?

What shipping options are available?

International Shipments from the US

How long does it take for my order to be shipped?

Order, Billing, & Shipping

Privacy

Security & Privacy

How does the PowerX Water Leak Detection Cable work?

How long is the Water Leak Detection Cable?

When will the temperature cable be available?

How long is the Temperature Cable?

What do the colors mean on the Temperature Cable?

Accessories

What do the LED lights mean on my hub?Updated 7 months ago