Shipping policy

PowerX ships normally within 24 hours as long as we have goods in stock. We are currently experiencing production delays, due to the global semiconductor shortage, as well as COVID-19 lockdown restrictions at several ports. Our current estimated delivery dates are end of November. You will be notified once we ship, or in the event that we experience any significant delays. We currently only ship to the United States and only via Ground service. 

If you need to make changes to your order(s) or have a cancellation request,  please email to Make sure to include your order number, cancellation request is not guaranteed. If your request is not successfully cancelled, our support team will supply you with an RMA# (  merchandise authorization) to return your order.

Customers are responsible for all fees associated with return shipping, unless the product is deemed a software or hardware-related issue with an RMA# (Return merchandise authorization).